A decade-old ERP.
Mission-critical.
Replaced outright.
A national appliance-servicing provider ran its daily warranty, claims, and invoice operations on an unsupported on-premise ERP for over a decade, where any disruption could paralyze the business. I architected the purpose-built cloud platform that replaced it.
The ERP nobody supported, running everything
The company's entire warranty operation (certificates, claims, dealer payments, invoicing) ran through a legacy on-premise ERP that had been in place for over a decade. The vendor no longer meaningfully supported it. Every workflow the business depended on was welded to it. And because it was mission-critical, nobody could risk touching it. That is exactly how systems like this hold companies hostage.
The mandate: a modern cloud replacement that kept the custom workflows the business actually ran on, while opening the door to automation and AI, not a copy of the old system's limitations moved onto new machines.
Purpose-built, not ported
- Designed the replacement from the ground up: a modern web platform built around how the business actually works, not around what the old ERP happened to allow.
- Rebuilt every core function: warranty certificates and batch registration; claims with parts, fees, and attachments; dealer and distributor networks; customer records; bill payments with escrow accounting, and synchronization with the accounting system.
- Carried the history forward: every historical record moved across automatically, so a decade of certificates and claims stayed searchable instead of dying with the old system.
- Made millions of records instantly searchable: roughly twelve million records across units, customers, and claims, answerable in seconds instead of the old system's run-a-report-and-wait routine.
- Built for what comes next: AI-assisted document handling and room for automation designed in from the start. The platform is a foundation, not another dead end.
The point of "purpose-built": the old ERP made the business adapt to the software. The replacement was shaped around the business, and it improves on every core function it replaced.
In plain terms
Off the unsupported cliff
The business no longer depends on software its vendor abandoned. The existential "what if it breaks and nobody can fix it" risk is gone.
Workflows kept, friction dropped
The custom processes the team actually ran on survived the transition, rebuilt cleaner instead of forced into someone else's ERP mold.
Search instead of reports
Millions of certificates, customers, and claims are answerable in seconds. The legacy report-queue workflow is gone.
Payments and escrow, native
Bill payments and escrow accounting live in the platform and sync with the books. No more parallel spreadsheet accounting.
Cloud-native, no server room
The platform runs in the cloud and grows with the business. New programs and volumes don't require new hardware.
A foundation, not a dead end
Automation and AI-assisted intake were designed in from day one. This platform gets better every year instead of aging out like its predecessor.