Case file 01 / 08 · Platform architect
The claims platform rebuilt under live traffic
Thousands of billed claims a month ran through a single hand-configured server nobody dared touch. I rebuilt the platform as a modern cloud system without stopping the line.
- Rebuilt the whole platform as six smaller systems that update independently, so one change no longer risks the whole business. Five weeks from first line of code to live.
- Made the switch while the business kept running: no scheduled downtime, no outage a customer could see.
- AI-assisted claim submission across 13+ manufacturer and administrator programs, de-risked by running the new system alongside the old and comparing every result before the switch.
The same platform at less than a third of the cost: improvements roll out one piece at a time, every claim moves automatically, and there's a paper trail for all of it.